Support

Return Policy

7 Day Return/Exchanges Policy

SpeedTech Lights must be notified of any returns for refund or exchange within seven days of receipt of merchandise. Returns for a refund must be post marked as shipped no later than the seventh day of delivery for a refund. If the return is shipped after the seventh day it will be eligible for store credit only. All return merchandise must be authorized by a SpeedTech Lights representative. No returned merchandise will be accepted without a Return/Exchange form and Return Merchandise Authorization number. Returns with the request of a refund must be in the original condition or will be subject to a restocking fee and/or service fee for the repair of products made defective by the customer in any way. If items are returned outside of original condition or packaging, it will no longer be eligible for a refund, but will be eligible for store credit only, minus any fees. Return shipments must be in the original packaging, with sufficient wrapping, in order to avoid damage to the unit. Failure to do so may result in a restocking fee, voiding of warranty, and/or an additional charge for the damage repair. Shipping costs of all returned merchandise to SpeedTech Lights will be borne by the customer, including return shipping on exchanges. Rejected packages will be issued a refund minus all shipping costs. If an STL Discounted/Free Shipping Coupon is used for purchase in a returned order, than shipping charges will be deducted from the refund amount of that product/order. We highly recommend that our customers insure all return merchandise. All returns must be packaged securely to avoid damages and potential fees. Customer is responsible for the condition in which the item is received.

All refunds for products within the seven day return policy will be returned to the credit card used for the original purchase, and NO refunds will be issued on shipping, customization costs, or replacement parts. Refunds are issued within 5 - 10 business days from the date of arrival of your return. Your refund will appear back on your card within 3 – 4 business days depending on your financial institution.
 

Beyond 7 Day Return Policy

All returns exceeding the seven day return policy are subject to store credit, only with the approval of a supervisor and issuance of an RMA number. No dealer, distributor, employee, or individual of the company is authorized to change this return/exchange policy or the conditions of the SpeedTech Lights warranty.

Cancellations

All order cancellations must be done via phone through Customer Service at 1-800-757-2581 during business hours, Monday – Friday 8:30 AM – 4:30 PM central time in order to prevent shipment on such orders. Failure to do so will result in shipping charges. Customized orders will not be refunded customization costs.

Price Adjustment

Any orders placed within seven days of initiation of a Sale, may receive the price difference in store credit. In order to receive store credit, the customer must call SpeedTech Lights within 7 days of original purchase.

Clearance/Refurbished Products and Replacement Parts

All Replacement Parts are a Final Sale, sold "As is" with a 30 day warranty on parts. No returns, exchanges, or store credit will be issued.

All Clearance items are a Final Sale, sold "As is" with a 30 day warranty on parts. No returns, exchanges, or store credit will be issued.

All Refurbished items are a Final Sale, sold "As is" with a 30 day warranty on parts. No returns, exchanges, or store credit will be issued.

Havis® Return Policy

Havis® offers the Customer the opportunity to return items for credit or replacement within the first (30) days from the date of shipment from Havis. If the box has been opened, a restocking fee of 20% will be deducted from the credit amount. Any request made for the return of an item outside of the (30) day window will not be accepted. If the return is valued to be under $50, the return will not be authorized.

When returning items, please ensure the equipment is packaged appropriately (as it was received) to ensure full credit is issued. All items being returned are subject to an inspection and may be accepted or rejected at the discretion of the inspector.

Docking stations that are returned and have been determined to have been installed will not receive credit. Should a return be rejected by the inspector, the reseller will have (30) days to determine course of action. If no reply from the reseller is received within (30) days, items will be disposed of accordingly and no credit will be given.