Frequently Asked Questions

Monday – Friday 9:00 AM to 4:00 PM (CST)

Yes. We recommend contacting our customer service team to check availability and pick-up times before placing your order.

Processing times for shipments vary according to the shipping service selected. [1-2 business day processing: UPS Next Day Air and Next Day Air Saver.] [1-3 business day processing: UPS 2nd Day Air, 3 Day Select, Access Point, SurePost, Ground, Worldwide Express Saver, Worldwide Expedited and Standard.] [5-6 business day processing: Customized, Weatherproofing, Top Cover/Housing Coating, MultiColor Upgrade, and Alternating Upgrade Orders.]

Yes. You will receive an email with your tracking number once a label is created for your package(s).

Tracking numbers are emailed as soon as a label is created for your shipment. Sometimes tracking numbers are emailed before UPS arrives for scheduled pickups and scanning. Please check your tracking number again after 5:00 PM (CST) for order tracking information.

Guarantee your order shipped by the next business day for any of the above services!

We do not ship to PO Boxes.

Order changes are not guaranteed. All order changes need written confirmation. Please use our Contact Us page to submit an order change ticket to change an order within the same business day. You may also live chat a representative during business hours. If an order has already been processed, it may not be changed.

Order cancellation is not guaranteed. All order cancelations need written confirmation. Please use our Contact Us page to submit an order cancellation ticket to cancel an order within the same business day. You may also live chat a representative during business hours. If an order has already been processed, it may not be cancelled.

Address changes are not guaranteed if your order has already been processed. Please fill out and submit a ticket using the Order Change/Cancellation tab and a representative will reach out to assist you as soon as possible. You may also live chat a representative during normal business hours for immediate assistance.

STL extends a 7-day refund policy. This time frame starts the day you receive your order. All items must be post-marked back to STL within 7 days of receiving the order to be eligible for a refund. All items must be in new condition and original packaging to avoid any restocking fees. Anything after 7 days will be eligible for store credit only as long as it is still within 60 days of receiving the order.

STL offers a 60-day exchange/store credit policy. This time frame starts the day you receive your order. Submit a Return/RMA ticket or contact our customer service team via email or chat to set up a RMA for exchange/store credit.

SpeedTech Lights extends a five-year warranty on LEDs, PCBs, Power Supplies, Switch Boxes, Sirens & Speakers, and a one-year warranty on Flashlights. Items purchased as replacement parts, reconditioned, or clearance, are not subject to a two or five-year warranty. See our terms and conditions for full details.

No, we do not do installs. We recommend professional installation. Check with your local Dealerships and Audio shops for installations.

Yes. STL does ship internationally. Use the Estimate Shipping tool once all items have been placed into your cart. The preferred carrier for international shipments is UPS Worldwide Express Saver, Worldwide Expedited, and Standard. Brokerage fees are prepaid with UPS Worldwide Express Saver and Worldwide Expedited. An additional customs fee may also be assessed by your local government. All International orders are shipped via UPS or another logistics company of SpeedTech Lights’ choosing. Customs fees are to be paid by the Customer at the point of entry into the country before goods can be delivered. Customs fees include, but are not limited to, Brokerage, Duties, and Taxes. Customs Charges are assessed by the Government of the country in which the goods enter.

You must have an account to earn and use reward points. Create an account to automatically accrue points to redeem for cash discounts on future purchases. Points will be accrued at a rate of 1 point for every dollar spent on STL purchases. Redeem points at a rate of $1 per 100 points collected. To redeem reward points, make sure you are logged into your account at the time of purchase. You will have the option to redeem earned points on the final step of the checkout process.

You may log in to your account and check your order history and rewards in your account.

Your Reward Points will automatically be applied to your account and you can elect to use them on your order during the check out process as long as you are logged in to your account while placing the order. Don’t have an account? Simply create one to claim your reward points.

Refer a friend! Earn 500 points for each referral that results in a purchase. You must have a SpeedTech Lights account to enroll. Once enrolled in the Referral Program, SpeedTech Lights will provide a Referral Code for account holders to refer friends and colleagues to SpeedTech Lights. Once the Referral Code is used upon checkout, the referrer will receive 500 Reward Points applied to their account that can be used toward future purchases.

You can enter promo codes when viewing your shopping cart. You can view your shopping cart at any time during your order process. Enter the promo code in the promo code field and click Add Coupon. You may also enter the promo code at the final order confirmation page prior to submission.

Government PO’s are for Government Municipalities only. To submit an order, hover your mouse over Menu, click on Government PO’s. Place all the items into a shopping cart and click the checkout button. The next page will allow you to review your order, enter your department information and upload a copy of your department's formal purchase order form. Once this is complete you will click the submit button to complete your order. A representative will review your PO and get back to you within 48 business hours to verify the PO for final approval.

Credit Applications can be extended to businesses and municipalities with a minimum order of $2,500+. To submit an order, hover your mouse over Menu, click on Credit Applications. Place all the items into a shopping cart and click the checkout button. The next page will allow you to review your order and enter your company information. Once this is complete you will click the submit button to complete your order.

Yes. STL offers a Dealer program with a $5,000 buy-in with product and a $20,000 yearly quota. Please contact our customer service team for more information.

Click the Account Login button in the header to log in to your account. Don’t have an account? Simply create an account right away or upon checkout. If you check out as a guest and do not have time or forget to create an account, you will receive an email to create a password that will allow you to automatically claim your account and reward points.

Click on the Forgot Password link to reset your password.

Your account will be locked after 7 failed login attempts. Please submit a ticket using the Account/Web Issue tab if you are locked out of your account and a representative will contact you to verify your information and unlock your account. You may also live chat a representative during business hours for immediate assistance.

Visit https://www.storecard.com/CheckBalance and enter your Gift Card Number, Business ID, and PIN to get your card information.

Your instruction manual will be emailed to you upon placement of your order. Paper manuals will not come in the box with your products. You may also find the instruction manuals on the product pages. On the product page, scroll down and click on the literature tab and you will see your instruction manual button to download the manual.

Make sure to enter the correct billing address associated with your card and verify all other card information is correct. You may contact our customer service team via email or live chat for immediate assistance if the issue continues.

Please fill out and submit a ticket using the Order Issues tab and a representative will reach out to assist you as soon as possible. You may also live chat a representative during normal business hours for immediate assistance.

Please fill out and submit a ticket using the Order Issues tab and a representative will reach out to assist you as soon as possible. You may also live chat a representative during normal business hours for immediate assistance.

Please fill out and submit a ticket using the Order Issues tab and a representative will reach out to assist you as soon as possible. Please attach any photos to the ticket to allow for faster processing.

A representative will contact you if any items on your order are out of stock/backordered. We will provide estimated shipping dates and potentially other options for orders that can not wait the estimated shipping time.

Refunds can take up to 5-6 business days depending on your financial institution. A confirmation email will be sent from STL once the funds are released back to your account. Refunds can only be issued to the original form of payment.

The coupon code 'FREESHIP' will need to be entered in the promo code field when the order is placed for the free shipping promo to apply. Free shipping applies to orders of $59+ and all full size light bars (36+) have a flat rate shipping of $9.99 each when using the free shipping promo code.

The TIR optic magnifies each LED individually, giving it a more concentrated output that is brightest when looked at head-on. The TIR optic is great for tinted windows because it is more concentrated and can break through a tinted window better than the Linear optic. The Linear optic magnifies the LEDs together on a linear optic, giving it a wider spread that can be seen from a further distance. TIR models are offered in single, half-half, or alternating color configurations. Linear models are offered in multicolor configurations and will give you the ability to run your lights in MultiColor with the ability to run your Primary/Secondary colors independently with the built-in flash patterns.

The GranDirect Control Box is perfect to combine any products that use the Grand Control (Raptor, Raptor Super TD, K-Force Micro 21, K-Force 27) with any products that use the Direct Control (Striker-6, Striker-8, Virtue-6, Virtue-8, Dart) to be able to control both of your lights off of one switch box.

If your product has red and blue cables along with your red and black power cables, these cables are used for the Aux button on our switch boxes. These red and blue aux cables are not your main power cables for your unit. These aux cables can be used to wire an additional 10 amps of lighting off our STL control boxes with an Aux button (only applicable if you purchased the STL control box with your unit).

Your light will come with cable/wiring for power and functions. See the specific product pages for the specific harness and cable length. The included length of cable can be found in the Product Specifications when you scroll down on the product page.

All STL products operate on 12 volts.

STL recommends bench testing each product with only the original cable that it came with directly to a 12v battery prior to installation. We strongly recommend that all products are to be grounded directly to a 12v power source and not to the frame of a vehicle. Please submit a ticket under the Tech Support/Troubleshooting tab if you are experiencing issues with your order after the recommended bench testing. You may also live chat a representative if you need immediate assistance.

The Striker® series will have single color TIR modules while the Virtue® series will be MultiColor Linear modules.

The K-Force® series has a 11.4" width while the K-Force® Micro series is a slimmer body with a 6.8" width and only one end cap module.

MultiColor TDs/Alleys will allow you to run the ordered color of your light bar in warning mode and will go steady burn Clear when the TD/Alley function is activated. If you do not select the MultiColor upgrade, these modules will come standard in Clear in both modes.