Support

PROCESSING TIME

We have a very thorough process in our Shipping Department. Your order is gathered, boxed, serial numbered, scanned, and placed appropriately in the box while still on the scale to ensure that all of your items are in the box and the weight is accurate. SpeedTech Lights ships orders via UPS. Processing time is listed below for each service; standard shipping delivery time varies by geographic location.

  • UPS Next Day Air and Next Day Air Saver: Ship within 1-2 business days
  • UPS 2nd Day Air, 3 Day Select and Ground: Ship within 1-3 business days
  • UPS Worldwide Express Saver, Worldwide Expedited and Standard: Ship within 1-3 business days
  • Customized, Weatherproofing, Multi-Color Upgrade, and Alternating Upgrade Orders: Ship within 5-6 business days, unless previously notified
  • Add Priority Processing to your order for $6.99 to have your package shipped within 24 business hours!

TRACKING

A tracking number will be provided via email from UPS. Visit https://www.ups.com/tracking/tracking.html and insert your tracking number to track your shipment. You will receive the e-mail from UPS once the package is scanned into theUPS Network, and follow up e-mails will be sent if there are any exceptions.

You will also receive a Delivery Confirmation e-mail via UPS the moment your package is delivered. This added feature ensures awareness of delivery. There is NO signature requirement; therefore it is your responsibility to be present when your package is delivered.
SpeedTech Lights Inc. is not responsible for delayed shipments caused by UPS due to its company holidays. Please be aware, all refused packages will have the return shipping costs deducted from any refund/exchange.

INTERNATIONAL SHIPPING

The preferred carrier for international shipments is UPS Worldwide Express Saver and UPS Worldwide Expedited. Brokerage fees are included in your shipping costs.  An additional customs fee may also be assessed by your local government.

SIGNATURE REQUIRED

UPS will make 3 attempts to deliver a shipment with a signature requirement. If you are not available by the 3rd attempt, UPS will return the package and you will incur additional shipping charges before it can be reshipped.

BACKORDER SHIPMENTS

Orders that are on backorder that have been partially shipped will be shipped UPS Ground, regardless of shipping service selected. Orders that have not been partially shipped and the full order remains on backorder will ship according to the shipped service selected.

UPS CLAIMS

Damaged shipments must be reported to SpeedTech Lights within 24 hours. Failure to do so may invalidate your claim.

Missing shipments or items must be reported to SpeedTech Lights the DAY your items are delivered to you via UPS. Any claim of a missing item or shipment will require a police report.

SpeedTech Lights is not responsible for missing packages that are verified and reported as delivered through the UPS Network.